Frequently Asked Questions
Where are you based and will you travel outside of this area?
We are based in North London. If your location is outside our 15 mile radius of free travel, you will incur additional travel cost which will be added to your invoice.
What is your deposit and cancellation policy?
We require a 50% NON-REFUNDABLE deposit at the time of booking your package. If you cancel your booking more than 10 days before your event, you will have the choice to either re-book for another date or use the amount of your deposit as in-store credit with us.
If you cancel with less than 10 days notice, you are responsible for the full party price (non refundable 50% deposit), 50% remaining party package balance and full cost of any extra’s ordered and already purchased by Trei Dollz on your behalf.
How do I book a package?
To book our services, please call 07947881764 or kindly send us an email to firstname.lastname@example.org.
Are there any age restrictions?
We provide our services to guests from the age of 4 on wards
Can I take pictures myself during the party?
Yes, you are welcome to take your own photos also. Please tag us in any photos that are uploaded to social networks.
How long is the photoshoot and are the pictures included in the package price?
Photoshoots last 20 minutes. These are not included in the package price and a small fee of £10 per edited picture.
Do I get to have pictures from the event?
Pictures from your event are included with the package.
My child has on nail polish, should it be removed before you arrive?
Trei dollz requires all clients nails to be freshly prepped for us to start our pamper session. All nail polish residue must be removed prior to us carrying out our services.
Do I need to provide anything?
We will provide our own equipment but may need the use of electricity and hot water for the foot spas and nail fans. We will usually need a standard table and chairs, a pre-prepared space for us to set up.
Terms & Conditions
Trei Dollz require a £30 additional holding fee upon booking any of our packages. If the client is more than 10 minutes late to start their booking, we Trei Dollz reserve the right to keep the £30 holding fee. Should the client be more than 30 minutes late, we will see that as a cancellation.
In the case of Trei Dollz not being able to carry out their full services listed in the package that the client has purchased due to the client starting their booking late, Trei Dollz will not be held responsible, and no monies will be refunded to client (the full amount that you have paid for the package itself will also not be refunded).
Trei Dollz will release the £30 holding fee to the client on the following working day of their event, if all stated above are complied with.